Terms & Conditions
Where Saints Go
Terms & Conditions
These Terms and Conditions apply to all use of wheresaintsgo.co.uk (referred to as "website/site") including all transactions for the sale of goods on wheresaintsgo.co.uk.
Please read through these Terms and Conditions very carefully and we recommend that you print and keep a copy of these Terms and Conditions for future reference. We also recommend that you read through the Terms and Conditions of other services that you access through our website.
These Terms and Conditions may change at any time and any changes will take effect on the date they are posted on the Site. Please check for updated versions of these Terms and Conditions every time you visit wheresaintsgo.co.uk.
These Terms and Conditions do not affect your statutory rights.
Shipping & Delivery
We will liaise with you in advance of taking your order to advise of delivery costs and to arrange a mutually convenient time for delivery. We provide dimensions on our website for larger items of furniture. It is your responsibility to ensure that you are in a position to accept courier delivery at the mutually agreed time. Failure to do so may mean additional delivery and storage costs being incurred, for which you would be liable for settlement prior to follow up delivery. You are also responsible for ensuring that your premises can accept the items ordered and that such items will fit through doorways and into their intended space. Items are delivered to the main entry point of your premises and, whilst we do our best to assist, it is your responsibility to move items to the room of your choice. If you’d like your order to be delivered outside the UK mainland please contact us for a quote, prior to placing your order.
All items over 30 Kilos are classed as 2 man delivery we use a specialist 2 man delivery company. Once your order is placed we will liaise with you in advance and arrange an agreed time for receipt of goods.
For larger pieces all dimensions are on our website. It is you responsibility to ensure that you are in to receive the goods and that you have measured and made sure that the item ordered fits through all door ways and will fit in to their intended space. Failure to do so will result in a delivery charge and restocking fee. Items will be delivered to the main point of entry and our delivery men will assist you in getting the item or items into your room of choice however it is your responsibility to make sure the route is clear and that all other furniture has been moved in advance. Our delivery will not be responsible for any damages to either the item or to any property inside the property once passed the main entrance. From time to time some items are made to order and have longer delivery times. This information is specified with in the product information. Personalised Items, Wallpapers and Wall stickers can all take 7 – 14 working days or longer to be delivered. We will do out best to give you the correct information at the time.
Our Delivery Partners.
We use a combination of delivery options depending on the size and weight of your order
One-man deliveries are generally shipped with UK Mail from time to time other couriers may be used , The deliveries will arrive in a pre-allocated one-hour time slot Monday - Friday, 9am - 5pm. The Product will be handed over by a single-man delivery crew, still in its packaging, which you will then need to dispose of.
Two-man deliveries are generally shipped with 2 man delivery company and arrive in a pre-allocated 3-hour time slot with deliveries to most of mainland UK available on at least two different days per week, between 7am and 9pm. The delivery crew will take your item to your room of choice, where they will unpack it and assemble it if required. Upon request they will also take the packaging with them for recycling.
You must examine the Product on arrival before you sign for the Product to confirm delivery.
Two-man deliveries will not be left outside your house or with neighbours or children
Returns & Exchanges:
We would love to think that all our customer would love all our products from time to time we do accept that customers for genuine reason need to return the goods
please call or email us to confirm your request to return. 0161 368 9638 or email firstname.lastname@example.org
We will send out a returns form which should be filed in and returned with the item ( don’t forget to take a copy)
Please pack the item in its original unused condition within 14 days of receipt of the items
Please make sure your Name and Order details are clearly shown Any items returned without a returns form or order number will not be refunded.
Send your return to:
Returns: Where Saints Go, 3rd Floor Providence Mill, Alexandra Street, Hyde , Cheshire, SK141DX
Returned Item Terms and Conditions:
- When returning your item, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.
- The direct cost of returning the goods is your responsibility unless otherwise agreed.
- Please contact us if your item is too large or heavy to return. These items will require additional information, if a time slot has been arranged for collection and the no one is there to let the delivery men in the collection costs will have to be charged - Refunds will be processed when the goods have been returned and inspected.
- A credit note will be issued if the request to return is made after 14 days of receipt of delivery.
- All returns must be returned to Where Saints Go within 30 days from receipt of delivery. Refunds or credit notes will not be issued after 30 days.
- Personalised or made to order items are non-refundable unless damaged or faulty.
IF YOUR ITEM HAS ARRIVED FAULTY OR DAMAGED
Please call or email the office on 0161 368 9638 email@example.com , within 24hrs of receipt of delivery. When emailing please include photos of the damaged/faulty item. We will be able to discuss a replacement or refund for you.
Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.
If your item is too big to return please call or email the office 0161 368 9638 , and we can arrange a collection service. Please note – a collection fee will be mutually agreed at the time
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
All orders (including overseas orders) will be refunded in Sterling. Where Saints Go,cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders.
How to pay
You can only pay for Products using a debit card or credit card or by PayPal. We accept all Mastercard and VISA debit and credit cards.
Payment for the Products and all applicable delivery charges is in full at the point of order.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
The packaging of the Products may vary from that shown on images on our site.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
You acknowledge that our Products are designed for domestic use only and do not use commercial grade upholstery or other materials.
Although we refer to our Products as limited editions, we may in our discretion, introduce the same or similar products in a future phase of sales.
Updating Account Information
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation any actions, inactions or delays of our manufacturers and suppliers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Use of our Site
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
Other important terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales