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Terms & Conditions

Everything you need to know about ordering, delivery, returns, payments and using our website.

These terms do not affect your statutory rights.

Where Saints Go Ltd

Company No. 11033168  |  VAT GB284678842

2nd Floor, Providence Mill, Alexandra Street, Hyde, SK14 1DX

0161 368 9638

support@wheresaintsgo.co.uk

Orders & Payments

How orders are formed, address checks, payment and promotions.

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Delivery

Services, timescales, regional delivery and what happens after dispatch.

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Returns & Cancellations

Changing your mind, faulty goods, return costs and refunds.

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Products & Warranty

Handmade variation, assembly, product use and warranty information.

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Ordering & payment

Before you order. Please check product details, quantities and your delivery address carefully. If an address error is identified before dispatch, contact us as soon as possible. Once an order has been dispatched, changes may not be possible and additional courier costs may apply.

Order acceptance. Your order is subject to availability and acceptance by Where Saints Go Ltd. If we are unable to fulfil an order, we will contact you and refund any payment taken.

Payment. Available payment methods are shown at checkout. Payment providers may have their own terms and eligibility requirements.

Prices & promotions. Prices and promotions may change from time to time. Unless expressly stated otherwise, promotional codes cannot be combined and must be entered at checkout. A later price reduction does not create an entitlement to a retrospective refund.

Products, materials & pre-orders

Handmade & natural materials. Many of our products are handmade and use natural materials including wood, leather, rattan, metal and fabrics. Small variations in colour, grain, texture, finish, dimensions and character are normal and are not necessarily faults.

Images. Product imagery is illustrative. We aim to represent colours accurately, but screens, lighting and natural material variation can affect appearance.

Matching previous orders. Batches and suppliers can change. If you need to match a previous order, contact us before ordering so we can check the relevant product and batch details.

Assembly & packaging. Some items require simple self-assembly. Packaging may vary from the images shown online.

Pre-orders. Estimated arrival dates are provided in good faith but can change because of manufacturing, shipping, port and customs delays. If stock arrives earlier than expected, we may dispatch sooner.

Delivery

Current delivery services, charges and estimated times are kept on one dedicated page so they stay accurate.

Delivery charges. We do not repeat the full price table in these Terms. The current charges and service levels are shown on our Delivery Information page and, where applicable, at checkout. The delivery option and price presented at checkout for your order and postcode take precedence.

Mainland UK & regional areas. Available services depend on the product, stock status, parcel size and delivery postcode. Some larger One Man items are not available to certain regional or island destinations.

Delivery times. Delivery times are estimates in working days unless expressly stated otherwise. Once your order has been dispatched, tracking and delivery updates are provided by the courier.

Access. You are responsible for checking that products will fit through entrances, hallways, stairs and other access points. Please make sure the delivery route is safe and clear.

Failed, refused or redirected deliveries. Where a delivery fails because of an incorrect address, refusal, unavailable access, missed courier attempts or a customer-requested redirection, reasonable courier, return and redelivery charges may apply.

International delivery. Please contact us for available options and a quotation. Import taxes, duties and local charges may be payable separately by the recipient.

View current Delivery Information →

Cancellations & change of mind

Before dispatch. You can ask us to cancel your order before it is dispatched. Contact Customer Services as soon as possible.

After dispatch. Once dispatched, the order should normally be accepted and then returned through the returns process. Courier return-to-sender, refusal or redelivery charges may apply where the cost arises because delivery is refused or cannot be completed for reasons unrelated to a product fault.

Change-of-mind returns. Please tell us within 14 days of delivery if you intend to return an item. Items must then be returned within the returns period shown in our Returns Policy, unused, unassembled and in their original packaging, unless your statutory rights provide otherwise.

Return costs. For change-of-mind returns, you are responsible for arranging and paying for return carriage unless we agree otherwise. Large One Man and Two Man collections can be arranged by us at a quoted cost.

Read our Returns Policy →

Faulty, damaged or incorrect goods

Please inspect your order as soon as reasonably possible after delivery and contact us promptly if an item appears damaged, faulty or incorrect. Photos of the product and packaging may be requested so we can investigate.

Nothing in these Terms limits your statutory rights for goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

Depending on the circumstances and your legal rights, the appropriate remedy may include repair, replacement, price reduction, collection or refund.

Refund timing. Once a return is received and checked, refunds are processed back to the original payment method in accordance with our Returns Policy and applicable law.

Trade, warranty & product use

Domestic use. Unless a product is specifically described as suitable or certified for commercial use, our standard products are intended for domestic use.

Trade customers. Approved trade accounts may receive separate pricing and commercial terms. Where a product is purchased for commercial use, any applicable commercial warranty or trade terms will be confirmed separately.

Warranty. Any manufacturer or commercial warranty we offer is additional to, and does not replace, statutory consumer rights. It does not cover fair wear and tear, misuse, accidental damage or damage caused by failure to follow care or assembly instructions. See our 2-Year Furniture Warranty for full details.

Foot protectors. Protectors and floor-contact components should be checked periodically and replaced when worn.

Website, privacy & intellectual property

Website availability. We may update, suspend or change website content and functionality from time to time.

Intellectual property. Website content, photography, copy, graphics and branding are owned by or licensed to Where Saints Go Ltd and may not be commercially reproduced without permission.

Privacy & cookies. Personal information is handled in accordance with our Privacy and Cookie policies.

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Cookie Policy →

Other important terms

Events outside our reasonable control. We are not responsible for delay or failure caused by events beyond our reasonable control. Where such an event affects an order, we will contact you and take reasonable steps to minimise the impact.

Complaints. If something has gone wrong, please contact us first so we can try to resolve it. You can also view our Complaints Policy.

Severability. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Governing law. Consumer contracts are governed by English law, without affecting any mandatory rights you may have as a resident of Scotland or Northern Ireland. Business contracts are governed by English law and subject to the jurisdiction agreed in the applicable business terms.

Changes to these Terms. We may update these Terms from time to time. The version in force when you place your order will normally apply to that order.

Related information: Delivery Information  |  Returns Policy  |  2-Year Furniture Warranty  |  Cookie Policy

Need help? Call 0161 368 9638 or email support@wheresaintsgo.co.uk.