Returns Information

We get it - sometimes things just don’t quite work out. Whether it's a sudden change of heart or a spontaneous style shift, we've made our returns process as clear and hassle-free as possible.

Can I change or cancel my order?
Once your order is placed, it’s sent through to our warehouse team quickly so unfortunately we can’t guarantee any changes. However you can cancel your order right up until dispatch - just get in touch with our customer service team as soon as possible via email, live chat or phone.

If your order has already been dispatched, don’t panic - you can still return the item once it arrives, but please note that the cost and arrangement of return shipping will be your responsibility unless the item is damaged or faulty.

Once an order has been dispatched it is the customers responsibility to accept the delivery and if unsuitable arrange the return. If for any reason a delivery is rejected a charge of £35.00 per box will be applied to any refund due.

How do I return an item?

If you’ve had a change of heart, you’re welcome to return any item within 30 days of delivery.

Here’s how it works:

Simply email our customer services, you can contact them by emailing [email protected] and one of our team will provide all the information on how to return your order.

You must advise us within 14 days of your intention to return, and the item must be back with us within 30 days of delivery.
•    We will happily provide you with a full refund if your item is unused, in a saleable condition with all original packing and boxes. The original delivery fee will not be refunded if you do not advise us within 14 days of your intention to return.
•    You’ll need to arrange and pay for your own return (we recommend using a reliable courier service with tracking - Parcel2Go or DPD is a popular option).
•    Once we receive the item and check it over, we’ll process your refund within 10 working days.

30-day right to reject

In line with UK consumer law, you also have the right to reject goods within 30 days if they are faulty or not as described. In this case, we will provide a full refund, including the original delivery cost, and arrange collection at no cost to you.

We can’t accept returns:

•    If the item is returned outside of the 30 day window - any item received back after this time will be refused. You will be advised by email your return has been rejected and you will need to arrange to collect the rejected returned item/s from our warehouse. Rejected returns will only be held in the warehouse for 14 days and then disposed of.
•    If the item/s are damaged, assembled, or not in the original packaging
•    For any mattress or bedding item that’s been opened (unless faulty)
•    Any return received back that arrives damaged will not be accepted and will be rejected so we suggest using a insured and tracked courier service to send your item back so you can make a claim with the courier in this instance.

We can assist with the return of One and Two Man delivery items, prices are available on request.

What if my item arrives damaged or incorrect?

We are really sorry if your item wasn’t quite perfect when it arrived. If anything’s damaged or incorrect, please let us know within 48 hours of delivery and send us some photos so we can get cracking on a solution - whether that’s a replacement part, a full swap, discount or a refund. You can report a problem at any time by emailing our customer services [email protected]

Please inspect packaging and contents as soon as possible. For damage claims, we’ll usually ask for:

•    Photos of the packaging
•    Photos of the damage
•    Your order number and contact details

If an item is damaged and has already been assembled, we may not be able to accept a return, so please hold off on the hex key until you’ve had a good look!

Can I exchange my item?

We can offer exchanges on some items, subject to stock availability and within 14 days of receiving the original order,. Please email us; [email protected] and our customer services team will be happy to assist. 

Shipping & return costs

If you change your mind, you’ll need to arrange and pay for your own return courier. If the item is faulty or damaged, we’ll cover the collection cost and organise everything for you.

Property damage disclaimer

While we strive for flawless quality, Where Saints Go cannot accept liability for any damage caused to other property because of a defect. Our responsibility is limited to repairing, replacing, or refunding the faulty item itself, in line with UK consumer law.

By agreeing to our returns policy you are also agreeing to our Terms & Conditions