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CLEAR. SIMPLE. STRESS-FREE.

Returns, Made Simple

Changed your mind, ordered the wrong item or something arrived damaged? Here’s exactly what to do and what happens next.

Our aim is to make the process as clear and straightforward as possible.

Returns at a glance

Tell us within 14 days if you intend to return an item.

Return within 30 days of delivery.

Refunds within 10 working days after we receive and check the item.

support@wheresaintsgo.co.uk

14 Days

Tell us within 14 days of delivery if you intend to return an item.

30 Days

The item must be back with us within 30 days of delivery.

Original Packaging

Returns must be unused, unassembled and in the original packaging.

10 Working Days

Refunds are processed within 10 working days after we receive and check the return.

Changing or cancelling an order

Before dispatch. Once an order is placed it is sent to our warehouse quickly, so changes cannot always be guaranteed. You can cancel your order up until dispatch — please contact Customer Services as soon as possible.

After dispatch. If your order has already been dispatched, you can still return it once it arrives. The cost and arrangement of return shipping will be your responsibility unless the item is damaged or faulty.

Rejected deliveries. Once an order has been dispatched it is the customer’s responsibility to accept delivery and, if unsuitable, arrange the return. If a delivery is rejected, a charge of £35.00 per box will be applied to any refund due.

How do I return an item?

Email support@wheresaintsgo.co.uk and our Customer Services team will provide the return information you need.

You’ll need to arrange and pay for your own return. We recommend using a reliable, tracked and insured courier service.

Returns must be unused, unassembled, in a saleable condition and sent back in the original packaging and boxes.

We can assist with the return of larger One Man and Two Man delivery items. Prices are available on request.

How the return process works

Four simple steps from telling us you want to return an item to receiving your refund.

1. Contact us

Tell us within 14 days of delivery that you intend to return the item.

2. Pack it carefully

Keep the item unused, unassembled and in its original packaging.

3. Send it back

Arrange a tracked and insured return so the item reaches us safely.

4. Refund

Once received and checked, we’ll process your refund within 10 working days.

Damaged or incorrect items

If anything arrives damaged or incorrect, please let us know within 48 hours of delivery and send us photographs so we can investigate quickly.

For damage claims, we’ll usually ask for photos of the packaging, photos of the damage, and your order number and contact details.

Please inspect the packaging and contents before assembly. If an item is damaged and has already been assembled, we may not be able to accept a return.

Depending on the circumstances, the solution may include a replacement part, replacement item, discount or refund.

30-day right to reject

In line with UK consumer law, you have the right to reject goods within 30 days if they are faulty or not as described.

In this situation, we will provide a full refund, including the original delivery cost, and arrange collection at no cost to you.

This is separate from a standard change-of-mind return.

When we can’t accept a return

We cannot accept a standard change-of-mind return if the item is returned outside the 30-day window.

Returns may also be rejected if the item is damaged, assembled, not in its original packaging, or arrives back to us damaged.

Opened mattresses or bedding cannot be returned unless faulty.

Rejected returns are held for 14 days. You will need to arrange collection during that period, after which the item may be disposed of.

Exchanges & larger item returns

We can offer exchanges on some items, subject to stock availability and within 14 days of receiving the original order.

Please email support@wheresaintsgo.co.uk and our Customer Services team will let you know what options are available.

If the item requires a One Man or Two Man collection, we can help arrange this. Collection prices are available on request.

Return costs, refunds & other important information

Change-of-mind returns. You’ll need to arrange and pay for your own return courier.

Faulty or damaged items. If the item is faulty or damaged, we’ll cover the collection cost and organise everything for you.

Original delivery fee. The original delivery fee will not be refunded if you do not advise us within 14 days of your intention to return. Current delivery services and charges are shown on our Delivery Information page.

Refund timing. Once we receive the item and check it over, we’ll process your refund within 10 working days.

Property damage. While we strive for flawless quality, Where Saints Go cannot accept liability for damage caused to other property because of a defect. Our responsibility is limited to repairing, replacing or refunding the faulty item itself, in line with UK consumer law.

Related information: Terms & Conditions  |  Delivery Information  |  2-Year Furniture Warranty  |  Cookie Policy

Need help? Email support@wheresaintsgo.co.uk or call 0161 368 9638.