Terms & Conditions
And now for the boring bits…
It’s really important that you take some time to read through our Terms and Conditions, just to make sure you understand everything there is to know about your gorgeous new purchase!
We also think it would be useful for you to keep a printed copy of everything on this page, just so that you’ve got them on file for future reference.
Please also note that our Terms and Conditions may change at any given time, taking effect from the precise date they are posted on the site. Our T & Cs do not affect your statutory rights.
These T & Cs apply to all use of wheresaintsgo.co.uk, including all transactions for the sale of goods.
Shipping and Delivery
From the moment you click that buy button, we’ll be in touch to ensure we deliver your new sense of style with ease. Delivery costs and times will be discussed with you to make sure we don’t arrive when you’re out.
Please note that it’s your responsibility to make sure you’re available on the given time and date you agree with us. Failure to do so may result in extra delivery and storage costs being incurred, for which you’d be liable for settlement before your follow-up delivery.
You are also responsible for making sure your premises are adequately spaced to ensure our delivery team can fit your goodies through doorways/entranceways and into the room you want your new piece(s) to shine.
Recently moved? Please ensure that you provide us with an accurate delivery address when making your purchase with us, so that we can send your goodies straight over to the correct property. If anything changes be sure to let us know, but please note we can only ship to the address we have and can't accept any liability for any deliveries if we are provided with an incorrect or old address.
Need international delivery? Don’t panic. Just before placing your order, ask us for a quote and we’ll crunch the numbers relating to shipping costs and be in touch soon after.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments
Bought something big? We like your style. Just note that all our items weighing over 30kg automatically require a two-man delivery team.
If you need to double-check, please see the INFO + DIMENSIONS drop-down menu on each product description for a full rundown of the height, weight and depth of your new home trend-setter.
To re-iterate, the access points to your property must be adequate in size for us to fit your item(s) through. Failure to do so will unfortunately result in a new delivery charge and restocking fee.
Usually, our team will deliver directly to your main point of entry unless discussed otherwise. We’ll be on hand to help manoeuvre your purchases(s) into the desired space, but it’s your responsibility to ensure that the gangway is clear of any trip hazards. We will not be responsible for any damages to either the item(s) themselves or to any property inside the delivery address once we have passed the main entrance.
Occasionally, some of our pieces are made to order only, and as a result can only be pre-ordered. Understandably, these items have typically longer delivery times. The information specifics should be clearly identified, but we will endeavour to provide you with the correct info at the time.
Our Delivery Partners
Depending on the nature of your order, we use a variety of delivery options.
Smaller items (under 30kg) usually only require a one-man delivery.
Two-man deliveries generally ship with a two-man delivery company – once your order is placed we’ll be in touch to discuss mutually convenient times and dates.
Please note that two-man deliveries cannot be left outside your property with neighbour or children. It is also your responsibility to examine your item(s) on arrival carefully before you sign them off as delivered.
Returns and Exchanges
For the vast majority of our customers, from the moment they see our pieces in person, it’s love at first sight.
Life isn’t perfect though, so from time to time we understand that some of you may have had a change of heart, or perhaps your purchase didn’t quite fit the theme you were looking for.
We like to make returns swift, simple and stress-free.
If you’ve decided to part company with your latest piece(s), you have two easy options:
- Call us on 0161 368 9638
- Alternatively, drop us an email us at firstname.lastname@example.org
We’ll send you out a returns form ASAP which needs to be filled in and sent back with the item(s) you fell out of love with. We also recommend you keep your own copy of the form as well for your reference.
Please pack your item(s) in their original, unused condition with 14 days of their receipt.
You’re almost there… Just ensure that your name and address are clearly marked – any items coming back to us without a returns form cannot be refunded (unless authorised by a member of the Where Saints Go team). Please send your packaged return(s) to:
Where Saints Go Ltd
We also have a few T &Cs for returned items specifically:
- Proof of postage is a must when sending your return. We aren’t responsible for items lost or damaged in transit.
- The direct cost of return is your responsibility unless agreed otherwise.
- Get in touch if your return is too big/heavy as we’ll need a bit of extra information. If an agreed time-slot for collection is not fulfilled, the collection cost will be charged. Refunds will be processed when the goods have been returned and inspected.
- A credit note will be issued if the return request is made after the 14 day receipt expires.
- All returns must be made within the 30 days of delivery receipt. Refunds/credit notes will not be issued after 30 days.
- Personalised/made-to-order goods are strictly non-refundable unless damaged/faulty.
Certain products are trickier than others so there's some extra terms for returning Wallpaper back to us
Wallpaper must be returned, unusued, unopened, in original packaging and suitable for resale. It is als subject to a 20% restocking fee
This rarely happens, so if it does, we’re really sorry. If on this occasion we didn’t meet our usual gold standard, we’ll be on hand to sort things out as quickly and painlessly as possible. Within the first 24hrs of receipt of your delivery, you can either:
- Call us on 0161 368 9638, or
- Drop us an email at email@example.com
When emailing, please include clear images of the fault(s) for clarification. We’ll then get our skates on to discuss either a replacement or a refund with you ASAP. Please don’t return anything to us without letting us know first. If this happens, we won’t be able to refund any postage costs.
For those really big purchases that are a little tricky to return, give us a bell or a quick email to arrange a collection service. Please note that we can’t be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
All orders (including overseas) shall be refunded in GBP (£). We are not responsible for exchange rate fluctuations and consequential loss of currency. Please do consider this before placing an order for overseas delivery. All products must be returned in their original packaging, otherwise no refund will be issued.
We accept payment in 3 forms only:
- Debit card (all Mastercard and Visa Debit)
- Credit card
Payment for our products and delivery charges must be in full at the time of order.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options for orders over £75. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
We think our images make our fantastic products shine brightly, and perfectly demonstrate why we’re anything but ordinary. However, it must be noted that they are for illustrative purposes only.
We have endeavoured to display the colours of our range accurately, but we can’t guarantee that your computer screen shows them exactly as you would in person. Therefore, your products may vary slightly from the images we use.
We’re also super proud to say that our products are handmade. As a result, due to this more personal nature, please also note that all of our products have a 5% tolerance with regards to size, weight, dimensions and various measurements. This demonstrates that each of our products is unique, unlike mass-produced generic items rolling off a production line. We love sourcing our products with love and care, and equally enjoy passing that love and care on to you with each purchase.
The packaging of our products may also vary from that shown on our website. All products are subject to availability. If an item is not available, we’ll notify you ASAP and won’t process your order. It is assumed that you acknowledge our products are designed for domestic use only and don’t use commercial grade upholstery or other materials.
Our products are often referred to as ‘limited edition’, but occasionally certain lines may be re-introduced at our discretion.
Events Outside of Our Control
Sometimes, things happen that are nobody’s fault.
Should this happen, however unlikely it may be, please note that we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an ‘Event Outside of Our Control’. This is defined below in clause 15.2.
An ‘Event Outside of Our Control’ means any act or event beyond our reasonable control, including without limitation any actions, inactions or delays of our manufacturers and suppliers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an ‘Event Outside of Our Control’ affects the performance of our contractual obligations, we will:
- Contact you ASAP to notify you of this fact.
- Our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the ‘Event Outside of Our Control’. Where the ‘Event’ affects the delivery of your products, we will arrange a new delivery date as soon as the ‘Event’ is over.
Use of our Site
As much as we may try, we can’t guarantee that our website will be up and running 24/7 without any such interruptions. Bugs and glitches can affect any website, and so it may happen to us on occasion.
Access to our site is also permitted on a temporary basis. We have the right to suspend, withdraw, discontinue or change either parts or all of our site without prior notice. If our site goes down, we will not be held liable.
Intellectual Property Rights
Now for the legal bit…
We are the owner or the licensee of all intellectual property rights on site and of the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts of, any page(s) from our site for your own personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Other Important Terms
Nearly there! Just a few more points to explain and then everything’s covered…
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Phew! We’re all done. You can now get back to our main page and carry on browsing some of our trend-setters and iconic range of all things stylish. That’s why we’re anything but ordinary. Take care for now.
Feel the love!