Terms & Conditions
Intro
Where Saints Go Ltd
Company Number: 11033168
VAT Registration: GB284678842
Address: Westbury Street, Hyde, SK14 4QP
Phone: 0161 368 9638
Email: [email protected]
It’s really important that you take some time to read through our Terms and Conditions, just to make sure you understand everything there is to know about your gorgeous new purchase!
We also think it would be useful for you to keep a printed copy of everything on this page, just so that you’ve got them on file for future reference.
Please also note that our Terms and Conditions may change at any given time, taking effect from the precise date they are posted on the site. Our T&Cs do not affect your statutory rights.
Worried about data protection? Check out our Privacy Policy on the site and let us put your mind at ease.
These T&Cs apply to all use of wheresaintsgo.co.uk, including all transactions for the sale of goods.
Placing Your Order
When placing your order please double check the delivery address is correct, we cannot be liable if you enter an incorrect address and the address stated on your order accepts the delivery. Once delivered to an incorrect address we cannot intervene or collect items from an address who has taken your items in due to an address error.
If you realise an address mistake before the item is dispatched then no charges will be made to change the address. However, if the item has already been dispatched and we are able to intercept ( which cannot always be done) before delivery then the following charges will apply to recall the order to our warehouse.
Delivery Charges to UK Mainland addresses;
Small Item Delivery: £15 per box
Medium Item Delivery: £15 per box
Standard Item Delivery: £15 per box
Large Item Delivery: £15 per box
XL Item Delivery: £15 per box
XXL Item Delivery: £15 per box (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
One Man Item Delivery: £30.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Two Man Item Delivery: £60.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Sofa Delivery: £60.00 per item
Wallpaper Delivery: £6.00 per order
An additional charge will also need to be paid to resend out the items to the correct address. Charges are as follows:
Small Item Delivery: £3.00 per order
Medium Item Delivery: £5.00 per order
Standard Item Delivery: £6.00 per item
Large Item Delivery: £10.00 per item
XL Item Delivery: £10.00 per item
XXL Item Delivery: £10.00 per item (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
One Man Item Delivery: £30.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Two Man Item Delivery: £60.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Sofa Delivery: £60.00 per item
Wallpaper Delivery: £6.00 per order
On very rare occasions we maybe unable to fulfil your order, we will notify you and issue a full refund if this happens.
Our Products
Matching Previous Orders
If you’ve previously ordered products from us and want to order additional matching items, please contact us first. The suppliers and design of our products can change overtime therefore some items might be slightly different than previous batches. We’re happy to discuss your order and we can check the item code/s and batch numbers for you before ordering. Return fees will apply for any items you order and wish to return if you have not checked with us in advance.
Made to Order
Occasionally, some of our pieces are made to order only. As a result, these items can only be pre-ordered. Understandably, these items have typically longer delivery times. The information specifics should be clearly identified, but we will endeavour to provide you with the correct information at the time of ordering.
Images
We think our images make our fantastic products shine brightly, and perfectly demonstrate why we’re anything but ordinary. However, it must be noted that they are for illustrative purposes only.
We have endeavoured to display the colours of our range accurately, but we can’t guarantee that your computer screen shows them exactly as you would in person. Therefore, your products may vary slightly from the images we use. We cannot provide additional photographs of any items.
Handmade
We’re also super proud to say that most of our products are handmade. As a result, due to this more personal nature, please also note that all of our products have a 5% tolerance with regards to size, weight, dimensions and various measurements. This demonstrates that each of our products is unique, unlike mass-produced generic items rolling off a production line. We love sourcing our products with love and care, and equally enjoy passing that love and care on to you with each purchase. Our products are designed for domestic use and have not been subject to rigorous contract furniture testing and this is of course reflected in our prices. None of our products therefore have been certified for commercial use and as such, we cannot give any guarantee if the products are bought for commercial use.
Assembly
Some of our products may require self assembly. This is usually very simple, for example 4 screws to connect a seat to a base, instructions will be included.
Packaging
The packaging of our products may also vary from that shown on our website. All products are subject to availability. If an item is not available, we’ll notify you ASAP and won’t process your order. It is assumed that you acknowledge our products are designed for domestic use only and don’t use commercial grade upholstery or other materials.
Foot Protectors
Selected models of furniture are supplied with standard foot protectors, please note foot protectors can wear with use, so we would recommend checking intermittently as we cannot be held liable for any damage caused to flooring by worn protectors. Customers can buy spares for 50p per protector plus postage if needed. Please contact [email protected] for further details.
Limited Editions
Our products are often referred to as ‘limited editions’, so we encourage you to purchase the number you need on your first order as we cannot be held liable if an item goes out of stock or is discontinued and any previous orders outside of the standard returns policy cannot be returned. Very occasionally certain lines may be re-introduced at our discretion
Special Offers
Sale
From time to time we offer special deals on certain products. Unfortunately, we cannot offer a first time buyers discount and/or a trade discount on items that are already subject to a special deal.
First order discounts are available on first orders only and do not apply to sale items or orders under £75. Only one code can be used per order
As with retail businesses, prices are fluid and can change and fluctuate, we cannot refund for previously purchased items which are subsequently reduced in price nor can we price match a previous sale price.
Promo Codes
First order discounts are available on first orders only
Promo codes do not apply to sale items or orders under £75 unless otherwise stated
Please note; Only one code can be used per order
If you are having difficulty using a promo code please contact us by email or phone.
Payment
Braintree
We accept payment by most major credit or debit cards in GBP only. These are processed online through a secure integration with Braintree. Braintree is a full-stack payments platform that makes it easy to accept payments via our mobile applications and group websites. This service replaces the traditional model of sourcing a payment gateway and merchant account from different providers. Rest assured that security of the transaction is of the utmost importance, further details regarding Braintree’s security controls can be found here. By selecting a Braintree payment method you are confirming you agree to Braintree Payment Services Agreement, full details of which can be found here: https://www.braintreepayments.com/gb/legal/payment-services-agreement
Paypal
Through Braintree, we also offer customers the option to pay using PayPal. This option allows users to pay using an existing PayPal account, setup a new one, or checkout without using a PayPal account but still within the Paypal system. By selecting a Paypal payment method you are confirming you have read, understood and agree to Paypal User Agreement, details of which can be found here: https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_GB
We have also enabled a buy now pay later option through Paypal called “Pay in 3”, this allows users to split the cost of their purchase into 3 monthly instalments. Terms applying to this payment method can be found here: https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms
Klarna
In cooperation with Klarna Financial Services UK Ltd we offer you the following payment options for orders over £75. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
Payment over the phone/email
We can take details of your order over the phone or through email but please note for your safety we do not accept payment details over the phone or through email. If you are unable to checkout on the website please contact us and our Customer Services team will be happy to explain our alternative payment options
Google Pay
Google Pay is available to use subject to the Braintree Payment Services agreement, full details of which can be found here: https://www.braintreepayments.com/gb/legal/payment-services-agreement
Apple Pay
You can now purchase from Where Saints Go using Apple Pay. Please note Apple Pay is only available whilst using the Safari web browser and is facilitated on our site by Braintree. By selecting Apple Pay as a payment method you are confirming you agree to Braintree Payment Services Agreement, full details of which can be found here: https://www.braintreepayments.com/gb/legal/payment-services-agreement
Opayo
We have an alternative option for paying by credit or debit card through the Opayo Gateway from Elavon (previously known as Sagepay). Opayo use a range of secure methods such as fraud screening, IP address blocking and 3D Secure. Once on their system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. By selecting this payment option you are agreeing to Elavons Terms of Service, full details can be found here: https://www.elavon.co.uk/merchant-terms-conditions-opayo.html
Stripe
For orders placed over the phone or by email we may offer customers the ability to pay using a payment link powered by Stripe. Payment links will be sent by email and allow customers to enter card details easily, quickly and safely. If you pay by a payment link you are accepting the Stripe Services Agreement, full details of which can be found here: https://stripe.com/gb/legal/ssa
Bank Transfer
For orders placed over the phone or by email we may offer customers the ability to pay using Bank Transfer. We will provide details of the bank details to use and the reference to use at the time of payment. Orders will be marked as paid upon receipt of cleared funds.
Pre Orders
Some of our most popular lines sell out so quickly we have enabled the option for our customers to purchase these items on a pre order basis
Our items are manufactured overseas in ethical factories across the world. We import those items to us, and as such, there are lots of logistic implications outside of our control. Whilst we try and provide accurate guidelines for estimated delivery dates, please be aware these estimated delivery dates are subject to change.
We cannot be held liable for the orders being delayed. No compensation will be provided for delayed pre orders.
We may also receive earlier delivery of your items and these will be sent out as soon as the stock arrives. A dispatch notification will be sent when your items are being shipped so you are aware.
Delivery
We deliver to all of the UK including mainland UK and its Islands, however there will be additional charges for items outside of Mainland UK, this is a charge made by the couriers which we pass onto the customer. Delivery to these areas may be both weight and size dependant, we reserve the right to contact you regarding a price increase to take additional payment if required. Please note some larger items are only deliverable to mainland UK and we cannot deliver to the Islands.
Our items vary significantly in size and in weight so we use a range of courier partners to deliver our items to you.
We’ve tried to make it clear on each product page the size of the item, the price of standard delivery and the estimated timescale. Charges vary based on postcode, once you enter this at checkout the prices and delivery options will be displayed. If you are in any doubt, please contact our support team - [email protected]
As a guide for Mainland UK Delivery;
Small Item Delivery: £3.00 per order
Medium Item Delivery: £5.00 per order
Standard Item Delivery: £6.00 per item
Large Item Delivery: £10.00 per item
XL Item Delivery: £10.00 per item
XXL Item Delivery: £10.00 per item (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
One Man Item Delivery: £30.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Two Man Item Delivery: £60.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Sofa Delivery: £60.00 per item
Wallpaper Delivery: £6.00 per order
Large Item Delivery
Bought something big? We like your style. Just note that all our items weighing over 30kg automatically require a two-man delivery team.
If you need to double-check, please see the dimensions drop-down menu on each product description for a full rundown of the height, weight and depth of your new home trend-setter.
To reiterate, the access points to your property must be adequate in size for us to fit your item(s) through. Failure to do so will unfortunately result in a new delivery charge and restocking fee.
Usually, our team will deliver directly to your main point of entry unless discussed otherwise. It’s your responsibility to ensure that the gangway is clear of any trip hazards. We will not be responsible for any damages to either the item(s) themselves or to any property inside the delivery address once we have passed the main entrance.
Consignment refusals without prior consent will be charged at £15.00-£60 per item depending on the item which was refused
International Deliveries
Since Brexit, International Deliveries are a lot more complicated. We can still ship orders internationally, but these orders must be placed directly with us. Once we have the details of what you would like to order and the delivery address we will obtain a delivery quote from one of our providers. Local import taxes and duty will be payable separately by buyers
Next Day & Saturday Services
Any orders for our Next Day Service must be placed by 2pm the previous day. Any Next Day Delivery Orders placed after 2pm on Fridays will not be dispatched until the next available working day. The estimated date of delivery will generally be the following Tuesday.
Any orders for Saturday Delivery placed after 12pm Friday will not be dispatched until the following Monday. The estimated date of delivery will generally be the following Saturday.
Click & Collect
We now offer a Click & Collect option for some of our products for customers based in the North West. If your product is on pre order at the time of purchase we will contact you to advise when they are available for collection.
Please allow 2 hours between placing your order and arriving to collect your order to give the team chance to process and pack the item/s. Our warehouse is open for collections Monday to Friday between 8.30am and 4pm. Our address for collections is Where Saints Go, Westbury Street, Hyde, SK14 4QP
Delayed Delivery
We can hold stock for a short amount of time, say for example whilst you are away on holiday, however a note must be added clearly detailing when to hold the order until and this note must be added to your order at the time of purchase. You can add this notes into the comments box just before checkout/payment. Orders without notes will be dispatched as normal.
Our Couriers
Once an item leaves our warehouse it is in the hands of our courier partners. Any changes to the delivery must be communicated directly with the courier via their website or app which you can access with the tracking number provided on the dispatch notification. Please note our items cannot be delivered or diverted to parcel shops or pick up locations due to their size. If this happens the items will be returned back to us and return to sender fees and re delivery fees will apply.
A courier will try to deliver a few times, after unsuccessful attempts it will be returned to us. A charge for redelivery will be made in this instance.
Addresses
Please ensure that when placing your order the delivery address is correct, we are not liable if you enter an address incorrectly and it is delivered there. Amendments can only be made if the item has not been dispatched.
Split Deliveries
As a rule, we will wait until all items are available to ship your order, unless you ask us to split and send the items seperately. Unfortunately, we sometimes see our couriers splitting deliveries due to their internal logistics. This may mean your order is not delivered in full, and may be spread across multiple deliveries. We do our very best to avoid this, but we have little control over our couriers internal operations. The expectation is they will always aim to complete delivery of the full order within 24 hours. As this is outside of our influence, we cannot be held liable for split deliveries and no refund of delivery fees will be approved.
Cancelling Your Order
If you want to cancel your order once an order has been dispatched then charges will apply:
Small Item Delivery: £15 per box
Medium Item Delivery: £15 per box
Standard Item Delivery: £15 per box
Large Item Delivery: £15 per box
XL Item Delivery: £15 per box
XXL Item Delivery: £15 per box (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
One Man Item Delivery: £30.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Two Man Item Delivery: £60.00 per order (*Our courier for large items applies a surcharge to certain zones which will be automatically applied at checkout)
Sofa Delivery: £60.00 per item
Wallpaper Delivery: £6.00 per order
For cancellations taking place before dispatch you will receive a full refund.
Returns
How To Create A Return
We like to make returns swift, simple and stress-free by simply logging your return request here https://wheresaintsgo.co.uk/rma/guest/login/
- Please note that you must advise us of your intention to return within 14 days, all returns must be back in our possession within 30 days. Returns requests received outside of this period will be rejected
- Returns must be unused and in original packaging. Used items will not be accepted and no refund will be given.
- Proof of postage is a must when sending your return. We aren’t responsible for items lost or damaged in transit back to us.
- Personalised/made-to-order goods are strictly non-refundable unless damaged/faulty.
- By agreeing to our Terms & Conditions, you are also agreeing to our Returns Policy - details of which can be found here: https://wheresaintsgo.co.uk/returns-policy
Damaged or Faulty items:
Damaged or faulty goods MUST be reported within 24 hours of delivery, failure to do so will mean under no circumstances can we be held responsible for damage reported at a later date regardless as to whether or not it is alleged that the item has not been used. Failure to report within 24 hours means that you are then liable for any return costs and replacements will be charged for.
You can report damage or faulty goods at any time of the day or night by logging it on our returns portal here https://wheresaintsgo.co.uk/rma/guest/login/ and one of our team will communicate with you to resolve the issue.
Wallpaper Returns
Certain products are trickier than others so there's some extra terms for returning Wallpaper back to us. Wallpaper must be returned, unused, unopened, in original packaging and suitable for resale. It is also subject to a 20% restocking fee which will be deducted from your refund.
Bedding Returns - We want you to be delighted with your purchase, but if you are not, you can return your bedding item to us within our returns period. For hygiene reasons these products must be returned complete, in perfect condition, unused, unwashed and in their original packaging with tags attached. We will not be able to issue refunds for bedding items not received in the above mentioned state.
Exchanges and Refunds
If we feel collecting the order and issuing a refund is the best choice for any reason we will proceed with this option to avoid multiple returns. If an exchange is agreed for any reason, please be aware only one exchange with take place before a collection and refund is processed instead.
International / Overseas Returns
You can make a return within our advertised returns period. If you require assistance in returning your item we will liaise with our couriers on a best endeavours basis, however please be aware the charges will be much higher than UK collection charges. Please call the support team for more information
UK Return Collections
The direct cost of return is your responsibility. If your return is too big/heavy and we will endeavour to work with our delivery company to collect the order from you where possible, subject to an additional cost.
UK Mainland Return Collection Charges
Small Item Collection: £15.00 per box
Medium Item Collection: £15.00 per box
Standard Item Collection: £15.00 per box
Large Item Collection: £15.00 per box
XL Item Collection: £15.00 per box
XXL Item Collection: £15.00 per box (*if your delivery cost included a zonal surcharge, the return cost will also include the same surcharge)
One Man Item Collection: £30.00 per order (*if your delivery cost included a zonal surcharge, the return cost will also include the same surcharge)
Two Man Item Collection: £60.00 per order (*if your delivery cost included a zonal surcharge, the return cost will also include the same surcharge)
Sofa Collection: £60.00 per item
Wallpaper Collection: £15.00 per box
We will need to get you a quote for any return outside of mainland UK.
Unfortunately we are not responsible for any external companies, and although we try our best to arrange collections on specific days we have no control over the couriers if they do not arrive.
During busy periods, for example Christmas, this service may be unavailable or subject to delays.
Please note Couriers generally do not give a time for collections in advance and the collection could take place at any time on the allocated day.
A missed collection fee of between £15-£60 per item (depending on the item to be collected) will be applied if you miss a collection that has been agreed.
Customers must obtain proof of return by requesting a collection receipt on all collections, whether arranged by us or not from the courier collecting the order, if they do not obtain proof of collection, we cannot be liable for any potential claims.
Non collection fees apply to all collections. Customers must obtain proof of return by requesting a collection receipt, if they do not obtain proof of collection we cannot be liable for any potential claims.
Original Packaging -
It is essential that all returns and exchanges are sent back in their original packaging and boxes. If you have failed to keep boxes or original packaging we can supply replacement boxes at a charge of £10.00 per box or you can source your own replacements. Returns cannot be sent unboxed as the couriers will refuse carriage and a missed collection fee will apply in this instance
Arrange Your Own Collection
If you wish to arrange a collection we suggest using your preferred courier service or a courier website such as https://www.parcel2go.com/ we are not affiliated or associated with these couriers or the website so any return made by yourself is your responsibility and we ask that you return all goods on a tracked service with insurance to cover the cost of the item you are returning. We are not liable for any returned items that go missing or arrive damaged.
Refunds
Refunds will be made within 10 working days of receiving your parcel back to us. For security, refunds have to be processed using your original method of payment (including gift cards). Please do not chase our customer service team for refunds, check your tracking to ensure we have received your item and if so a refund will be processed within 10 working days. If your courier has not delivered the item back to us for any reason ie: lost or delayed you will need to set up a claim directly with the courier service you used to collect your item.
Please note that we can’t be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
All orders (including overseas) shall be refunded in GBP (£). We are not responsible for exchange rate fluctuations and consequential loss of currency. We suggest you consider this before placing an order for an overseas delivery. All products must be returned in their original packaging, otherwise no refund will be issued.
Exchanges & Repair Requests
Exchanges can be made within 28 days as long as items are unused and in original packaging, return courier fees will apply and new outward postage for new items.
All exchange & repair requests now have to be placed through the RMA portal https://wheresaintsgo.co.uk/rma/guest/login/
We cannot accept a return, exchange or repair request by email or telephone. All requests must be reported through the online portal.
Warranty
Our items have a 6 month manufacturing warranty from the date of delivery in line with the Consumer Rights Act of 2015. This warranty does not cover wear & tear or accidental damage and is purely for manufacturing faults. Any claim made outside of the 6 months or within 6 months that is classed as wear & tear or accidental damage will be refused.
Trade Accounts
Whilst we are primarily an online domestic retailer, we regularly supply our furniture to trade customers for use in a commercial environment. Please note however that our products have not been subject to rigorous contract furniture testing and this is of course reflected in our prices. None of our products therefore have been certified for commercial use and as such, we cannot give any guarantee if the products are bought for commercial use. Any item sold with trade discount applied is assumed as being used commercially
How To Open Trade Accounts
To apply for a Trade Account with Where Saints Go please visit the following page and fill out the application form
https://wheresaintsgo.co.uk/trade-account
Accounts will be reviewed and may be declined after account opening if we are not able to verify company details
Discount
Trade Discount is 15% off full retail price, excluding any sale or reduced items.
Once you are logged in to the website under your approved trade user account, the website will automatically apply your discount at checkout. You do not need to enter any additional codes.
Warranty
Our items have a 6-month manufacturing warranty from the date of delivery in line with the Consumer Rights Act of 2015. This warranty applies only when products have been used in a domestic environment and does not cover wear & tear or accidental damage. It is purely for manufacturing faults. Any claim made outside of the 6 months or within 6 months that is classed as wear & tear or accidental damage will be refused.
Clients
If you are purchasing on behalf of a client or customer it is your responsibility to make them aware of our terms if it is the intention for our products to be used in a commercial environment.
Generic Terms
Events outside our control
Sometimes, things happen that are nobody’s fault.
Should this happen, however unlikely it may be, please note that we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an ‘Event Outside of Our Control’. This is defined below in clause 15.2.
Clause 15.2:
An ‘Event Outside of Our Control’ means any act or event beyond our reasonable control, including without limitation any actions, inactions or delays of our manufacturers and suppliers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an ‘Event Outside of Our Control’ affects the performance of our contractual obligations, we will:
- Contact you ASAP to notify you of this fact.
- Our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the ‘Event Outside of Our Control’. Where the ‘Event’ affects the delivery of your products, we will arrange a new delivery date as soon as the ‘Event’ is over.
Use of our Site
As much as we may try, we can’t guarantee that our website will be up and running 24/7 without any such interruptions. Bugs and glitches can affect any website, and so it may happen to us on occasion.
Access to our site is also permitted on a temporary basis. We have the right to suspend, withdraw, discontinue or change either parts or all of our site without prior notice. If our site goes down, we will not be held liable.
It must also be noted that you are responsible for ensuring all persons accessing our site through your internet connection are aware of these terms of use, and other applicable terms and conditions, and that they comply with them.
Zero Tolerance Policy
This policy applies to all members of the general public who contact the offices of Where Saints Go Ltd via letter, email, telephone, chat or in person.
We understand that people can become angry or upset when a problem occurs and they feel they are not getting the answer they want to hear. However, if our staff have done everything possible to try and help or solve the query and that anger escalates into aggression towards our staff, we consider that unacceptable.
Any aggression or abuse directed towards our staff will not be tolerated. Aggressive or abusive behaviour includes language (whether verbal or written) that may cause staff to feel afraid, threatened or abused and may include threats, personal verbal abuse, derogatory remarks, rudeness and shouting in a raised voice. The use of swear words in written or verbal communication will not be tolerated and these communications will not be responded to. Swearing at members of staff will not be tolerated.
How we manage abusive or aggressive behaviour:
Any member of staff who directly experiences aggressive or abusive behaviour from a member of the public, has the authority to deal immediately with that behaviour in a manner they consider appropriate to the situation and which is in line with this policy.
Staff will end telephone calls if they consider the caller aggressive, abusive or offensive. Our staff have the right to make this decision, to tell the caller that their behaviour is unacceptable and to end the call if the behaviour then persists.
If behaviour persists in future correspondence, we will tell the person in writing that we will not permit any further contact from them.
If someone repeatedly demands a response on an issue on which they have already been given a clear answer, we may refuse to respond to further enquiries from the person.
We will always tell the person in writing the action we are taking and the reasons why.
IP Rights
Now for the legal bit…
We are the owner or the licensee of all intellectual property rights on site and of the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts of, any page(s) from our site for your own personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Mobile Terms of Service
The Where Saints Go Ltd mobile message service (the "Service") is operated by Where Saints Go Ltd (“Where Saints Go Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Where Saints Go Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Where Saints Go Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Where Saints Go Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18445702389 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Where Saints Go Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18445702389 or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy
Cookies & Privacy
If you have a question related to GDPR or the use of your personal data please contact us by email to [email protected]
Our site uses Cookies, this is primarily for marketing purposes but you can find full details about our Cookie Use here: Cookie Policy
Our Privacy Policy explains how we fulfil our obligations under GDPR and how and when we use your personal information. Full details can be found here: Privacy Policy
Other Important Terms
Nearly there! Just a few more points to explain and then everything’s covered…
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Phew! We’re all done. You can now get back to our main page and carry on browsing some of our trend-setters and iconic range of all things stylish. That’s why we’re anything but ordinary. Take care for now.