Terms & Conditions

And now for the boring bits…

Where Saints Go Ltd

Company Number: 11033168

Address: Westbury Street, Hyde, SK14 4QP

Phone: 0161 368 9638

Email: support@wheresaintsgo.co.uk

It’s really important that you take some time to read through our Terms and Conditions, just to make sure you understand everything there is to know about your gorgeous new purchase!

We also think it would be useful for you to keep a printed copy of everything on this page, just so that you’ve got them on file for future reference.

Please also note that our Terms and Conditions may change at any given time, taking effect from the precise date they are posted on the site. Our T & Cs do not affect your statutory rights.

Worried about data protection? Relax. Check out our Privacy Policy on the site and let us put your mind at ease.

These T & Cs apply to all use of wheresaintsgo.co.uk, including all transactions for the sale of goods.

Shipping and Delivery

From the moment you click that buy button, we’ll be in touch to ensure we deliver your new sense of style with ease. Delivery costs and times will be discussed with you to make sure we don’t arrive when you’re out.

Please note that it’s your responsibility to make sure you’re available on the given time and date you agree with us. Failure to do so may result in extra delivery and storage costs being incurred, for which you’d be liable for settlement before your follow-up delivery.

You are also responsible for making sure your premises are adequately spaced to ensure our delivery team can fit your goodies through doorways/entranceways and into the room you want your new piece(s) to shine.

Recently moved? Please ensure that you provide us with an accurate delivery address when making your purchase with us, so that we can send your goodies straight over to the correct property. If anything changes be sure to let us know, but please note we can only ship to the address we have and can't accept any liability for any deliveries if we are provided with an incorrect or old address.

Need international delivery? Don’t panic. Just before placing your order, ask us for a quote and we’ll crunch the numbers relating to shipping costs and be in touch soon after.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments

If only part of your order is available, it will not be sent until the full order is available to avoid additional shipping expenses

PLEASE NOTE Pre-order dates are guidelines only and are subject to change

 

Furniture Orders

Bought something big? We like your style. Just note that all our items weighing over 30kg automatically require a two-man delivery team.

If you need to double-check, please see the dimensions drop-down menu on each product description for a full rundown of the height, weight and depth of your new home trend-setter.

To re-iterate, the access points to your property must be adequate in size for us to fit your item(s) through. Failure to do so will unfortunately result in a new delivery charge and restocking fee.

Usually, our team will deliver directly to your main point of entry unless discussed otherwise. We’ll be on hand to help manoeuvre your purchases(s) into the desired space, but it’s your responsibility to ensure that the gangway is clear of any trip hazards. We will not be responsible for any damages to either the item(s) themselves or to any property inside the delivery address once we have passed the main entrance.

Occasionally, some of our pieces are made to order only, and as a result can only be pre-ordered. Understandably, these items have typically longer delivery times. The information specifics should be clearly identified, but we will endeavour to provide you with the correct info at the time.

The suppliers of our products and the design of our products can change overtime therefore some items might be slightly different than previous batches, if you are buying to match a previous purchase we recommend you contact us first to discuss and we can check the item code/s for you before ordering. Return fees will apply for any items you order and have not checked with us in advance.

Our Delivery Partners

Depending on the nature of your order, we use a variety of delivery options.

Smaller items (under 30kg) usually only require a one-man delivery.

Two-man deliveries generally ship with a two-man delivery company – once your order is placed we’ll be in touch to discuss mutually convenient times and dates.

Consignment refusals without prior consent will be charged at £15.00 per box.

Please note that two-man deliveries cannot be left outside your property with neighbour or children. It is also your responsibility to examine your item(s) on arrival carefully before you sign them off as delivered.

Special Offers

From time to time we offer special deals on certain products. Unfortunately, we cannot offer a first-time buyers discount and/or a trade discount on items that are already subject to a special deal.

First order discounts are available on first orders only and do not apply to sale items or orders under £75

Returns and Exchanges

For the vast majority of our customers, from the moment they see our pieces in person, it’s love at first sight.

Life isn’t perfect though, so from time to time we understand that some of you may have had a change of heart, or perhaps your purchase didn’t quite fit the theme you were looking for.

We like to make returns swift, simple and stress-free.

If you’ve decided to part company with your latest piece(s), you have two easy options:

  1. Call us on 0161 368 9638
  2. Alternatively, drop us an email us at support@wheresaintsgo.co.uk

We’ll send you out a returns form ASAP which needs to be filled in and sent back with the item(s) you fell out of love with. We also recommend you keep your own copy of the form as well for your reference.

Please pack your item(s) in their original, unused condition with 14 days of their receipt.

You’re almost there… Just ensure that your name and address are clearly marked – any items coming back to us without a returns form cannot be refunded (unless authorised by a member of the Where Saints Go team). Please send your packaged return(s) to:

Where Saints Go Ltd

Westbury Street

Hyde

SK14 4QP

 

We also have a few T &Cs for returned items specifically:

  • Proof of postage is a must when sending your return. We aren’t responsible for items lost or damaged in transit.
  • The direct cost of return is your responsibility unless agreed otherwise.
  • Get in touch if your return is too big/heavy and we will arrange with our delivery company to collect the order from you subject to an additional cost. Please be aware, during busy periods, this service may be unavailable or subject to delays. If an agreed time-slot for collection is not fulfilled, the collection cost will still be charged. Refunds will be processed when the goods have been returned and inspected.
  • A credit note will be issued if the return request is made after the 14 day receipt expires.
  • All returns must be made within the 30 days of delivery receipt. Refunds/credit notes will not be issued after 30 days.
  • Personalised/made-to-order goods are strictly non-refundable unless damaged/faulty.

Wallpaper Returns

Certain products are trickier than others so there's some extra terms for returning Wallpaper back to us

Wallpaper must be returned, unusued, unopened, in original packaging and suitable for resale. It is also subject to a 20% restocking fee

Damaged/Faulty Goods

This rarely happens, so if it does, we’re really sorry. If on this occasion we didn’t meet our usual gold standard, we’ll be on hand to sort things out as quickly and painlessly as possible. Within the first 24hrs of receipt of your delivery, you can either:

  1. Call us on 0161 368 9638, or
  2. Drop us an email at support@wheresaintsgo.co.uk

When emailing, please include clear images of the fault(s) for clarification. We’ll then get our skates on to discuss either a replacement or a refund with you ASAP. Please don’t return anything to us without letting us know first. If this happens, we won’t be able to refund any postage costs.

For those really big purchases that are a little tricky to return, give us a bell or a quick email to arrange a collection service. This is a service provided by our delivery partners and is subject to their availability which may be limited during exceptionally busy periods, eg. Black Friday & Christmas

Please note that we can’t be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

All orders (including overseas) shall be refunded in GBP (£). We are not responsible for exchange rate fluctuations and consequential loss of currency. Please do consider this before placing an order for overseas delivery. All products must be returned in their original packaging, otherwise no refund will be issued.

Payment

Braintree

We accept payment by most major credit or debit cards in GBP only. These are processed online through a secure integration with Braintree. Braintree is a full-stack payments platform that makes it easy to accept payments via our mobile applications and group websites. This service replaces the traditional model of sourcing a payment gateway and merchant account from different providers. Rest assured that security of the transaction is of the utmost importance, further details regarding Braintree’s security controls can be found here. By selecting a Braintree payment method you are confirming you agree to Braintree Payment Services Agreement, full details of which can be found here: https://www.braintreepayments.com/gb/legal/payment-services-agreement

Paypal

Through Braintree, we also offer customers the option to pay using PayPal. This option allows users to pay using an existing PayPal account, setup a new one, or checkout without using a PayPal account but still within the Paypal system. By selecting a Paypal payment method you are confirming you have read, understood and agree to Paypal User Agreement, details of which can be found here: https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_GB

We have also enabled a buy now pay later option through Paypal called “Pay in 3”, this allows users to split the cost of their purchase into 3 monthly instalments. Terms applying to this payment method can be found here: https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms

Klarna

In cooperation with Klarna Financial Services UK Ltd we offer you the following payment options for orders over £75. Payment is to be made to Klarna:

Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Payment over the phone/email

We can take details of your order over the phone or through email but please note for your safety we do not accept payment details over the phone or through email. If you are unable to checkout on the website please contact us and our Customer Services team will be happy to explain our alternative payment options

Google Pay

Coming soon! This payment method is not currently available at Where Saints Go Ltd, we are working on enabling it and hope to update soon

Apple Pay

You can now purchase from Where Saints Go using Apple Pay. Please note Apple Pay is only available whilst using the Safari web browser and is facilitated on our site by Braintree. By selecting Apple Pay as a payment method you are confirming you agree to Braintree Payment Services Agreement, full details of which can be found here: https://www.braintreepayments.com/gb/legal/payment-services-agreement

Opayo

We have an alternative option for paying by credit or debit card through the Opayo Gateway from Elavon (previously known as Sagepay). Opayo use a range of secure methods such as fraud screening, IP address blocking and 3D Secure. Once on their system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. By selecting this payment option you are agreeing to Elavons Terms of Service, full details can be found here: https://www.elavon.co.uk/merchant-terms-conditions-opayo.html

Stripe

For orders placed over the phone or by email we may offer customers the ability to pay using a payment link powered by Stripe. Payment links will be sent by email and allow customers to enter card details easily, quickly and safely. If you pay by a payment link you are accepting the Stripe Services Agreement, full details of which can be found here: https://stripe.com/gb/legal/ssa

Bank Transfer

For orders placed over the phone or by email we may offer customers the ability to pay using Bank Transfer. We will provide details of the bank details to use and the reference to use at the time of payment. Orders will be marked as paid upon receipt of cleared funds.

Our Products

We think our images make our fantastic products shine brightly, and perfectly demonstrate why we’re anything but ordinary. However, it must be noted that they are for illustrative purposes only.

We have endeavoured to display the colours of our range accurately, but we can’t guarantee that your computer screen shows them exactly as you would in person. Therefore, your products may vary slightly from the images we use.

We’re also super proud to say that our products are handmade. As a result, due to this more personal nature, please also note that all of our products have a 5% tolerance with regards to size, weight, dimensions and various measurements. This demonstrates that each of our products is unique, unlike mass-produced generic items rolling off a production line. We love sourcing our products with love and care, and equally enjoy passing that love and care on to you with each purchase.

Some of our products may require self assembly

The packaging of our products may also vary from that shown on our website. All products are subject to availability. If an item is not available, we’ll notify you ASAP and won’t process your order. It is assumed that you acknowledge our products are designed for domestic use only and don’t use commercial grade upholstery or other materials.

Our products are often referred to as ‘limited edition’, but occasionally certain lines may be re-introduced at our discretion.

Events Outside of Our Control

Sometimes, things happen that are nobody’s fault.

Should this happen, however unlikely it may be, please note that we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an ‘Event Outside of Our Control’. This is defined below in clause 15.2.

Clause 15.2:

An ‘Event Outside of Our Control’ means any act or event beyond our reasonable control, including without limitation any actions, inactions or delays of our manufacturers and suppliers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an ‘Event Outside of Our Control’ affects the performance of our contractual obligations, we will:

  1. Contact you ASAP to notify you of this fact.
  2. Our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the ‘Event Outside of Our Control’. Where the ‘Event’ affects the delivery of your products, we will arrange a new delivery date as soon as the ‘Event’ is over.

Use of our Site

As much as we may try, we can’t guarantee that our website will be up and running 24/7 without any such interruptions. Bugs and glitches can affect any website, and so it may happen to us on occasion.

Access to our site is also permitted on a temporary basis. We have the right to suspend, withdraw, discontinue or change either parts or all of our site without prior notice. If our site goes down, we will not be held liable.

It must also be noted that you are responsible for ensuring all persons accessing our site through your internet connection are aware of these terms of use, and other applicable terms and conditions, and that they comply with them.

Intellectual Property Rights

Now for the legal bit…

We are the owner or the licensee of all intellectual property rights on site and of the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts of, any page(s) from our site for your own personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Mobile Terms of Service

Where Saints Go Ltd

Last updated: April 27, 2023

The Where Saints Go Ltd mobile message service (the "Service") is operated by Where Saints Go Ltd (“Where Saints Go Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Where Saints Go Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Where Saints Go Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Where Saints Go Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18445702389 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Where Saints Go Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18445702389 or email support@wheresaintsgo.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Other Important Terms

Nearly there! Just a few more points to explain and then everything’s covered…

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Phew! We’re all done. You can now get back to our main page and carry on browsing some of our trend-setters and iconic range of all things stylish. That’s why we’re anything but ordinary. Take care for now.

Feel the love!