Privacy Policy

Nobody likes snooping. That’s why at Where Saints Go, we’re committed to ensuring your watertight privacy online whilst using our website. We’re also transparent on what information we collect from you, and what we do with it.

We enjoy a great level of trust with our customers, and that naturally extends to our privacy policy. So, what exactly do we collect from you when you purchase one of our trend setters?

The personal data we collect concerns your:

  • First name
  • Surname
  • Billing Address
  • Delivery Address
  • Email Address
  • Telephone Number
  • Payment Details/Method

We collect, use, disclose, transfer and store personal information when needed to fulfil your order and for our operational business purposes.

When you visit our site, we also automatically log your IP address (internet protocol).

Rest assured – we will not use this to individually identify you in any way, shape or form.

Information we collect

We may collect, store and use the following information:

  • Information about your computer and visits to our site (including IP address, geographical location, browser type/version, operating system, referral source, length of visit, page views and website navigation).
  • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
  • Information that you provide to us for the purpose of registering with us.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us.

 

Please note – before you disclose to us the personal information of another person, you must obtain their consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Now, did someone mention cookies?

Cookies  

Cookies

Mmmm tasty… Ok, so the internet version of cookies isn’t quite as exciting, but we feel it’s important we keep you informed about our use of them.

So, what exactly are they?

Cookies are files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both ‘session’ cookies and ‘persistent’ cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date (just like real cookies!)

We will use the ‘session’ cookies to keep track of you whilst you navigate the website, keep track of items in your shopping basket, prevent fraud and increase website security and other uses. We will use the persistent cookies to enable our website to recognise you when you visit and also to keep track of your preferences in relation to your use of our website.

We also use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://policies.google.com/privacy.

Our payment services providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking ‘Tools’, ‘Internet options’, ‘Privacy’, and selecting ‘Block All Cookies’ using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one, just to make you aware.

 

How we use your personal information

We get it. Nobody likes their personal information being passed around for the world to see, and so being secure with your personal details online is a top priority of ours. The level of trust we enjoy with you is sacred, and as part of keeping that trust, we like to lay our cards out on the table so that you know exactly what we are doing with your data.

And so, any personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

Administer the website.

Improve your browsing experience by personalising the website.

Enable your use of the services available on the website.

Send you goods purchased via the website, and supply to you services purchased via the website.

Send statements and invoices to you, and collect payments from you.

Send you general (non-marketing) commercial communications.

Send you email notifications which you have specifically requested

Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications). This can be done by simply clicking unsubscribe on any email correspondence or in writing to support@wheresaintsgo.co.uk. Please allow 14 days for this to go through.

Provide third parties with statistical information about our users – but this information will not be used to identify any individual user.

Deal with enquiries and complaints made by or about you relating to the website

Keep the website secure and prevent fraud.

Verify compliance with the terms and conditions governing the use of the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, provide your personal information to any third parties for direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal & UPT. You can review the UTP privacy policy at www.universaltp.com and www.paypal.com. We will share information with PayPal & UTP only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may also disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

To the extent that we are required to do so by law.

In connection with any ongoing or prospective legal proceedings.

To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and…

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

 

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this privacy policy.

Please also note that you expressly agree to such transfers of personal information.

 

Security of your personal information

Now for the really important bit…

We will take reasonable, technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (both password and firewall-protected) servers.

All electronic transactions entered via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and that we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except for when you log in to the website).

 

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. Make sure to check this page on occasion to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

 

Your rights

This is also really important. It lets you know exactly where you stand, so don’t skim read this section!

Under GDPR (global data protection regulations), you have the right to instruct us to delete any personal information we hold about you, known as the ‘right to be forgotten’

This could apply where the processing is no longer necessary for the purpose, where the data subject withdraws consent, if the individual objects to processing undertaken for legitimate interests or where there are legal requirements to do so.

There are however, exemptions to this right. For example, the right to erasure does not apply if processing is necessary to comply with a legal obligation. We will respond to any data erasure request within one month of receipt of the request.

We keep essential customer information from successful sales transactions as a legal requirement, and this will be kept for up to 7 years. We keep a first name, surname, email address and postcode from any failed orders you make.

This is used to contact you to offer help to complete your checkout and is automatically deleted after 6 months. You have the right to request any information we hold about you to be deleted before the retention periods stated above, and you can do this by submitting a written request.

If you would like us to stop sending you any marketing communication (including newsletters and promotions), this can be done by simply clicking unsubscribe on any email correspondence. Alternatively, you can do so by writing to support@wheresaintsgo.co.uk within 14 days.

 

Social Media

Social Media

We love having our customers engage with us and our beautiful products on social media, and strongly encourage you all to upload photos of your designer pieces to our Facebook, Instagram and Twitter pages regularly. We want you to be proud in showing off your newest vintage fix, so don’t be shy!

Instagram allows you to upload photos of your Where Saints Go products as arranged in your home. Once you have uploaded a photo, it may be selected by Where Saints Go and used by us in accordance with these Terms and Conditions.

To upload your photo on Facebook, Instagram or Twitter, tag @wheresaintsgo.co.uk to alert us to your post. Your profile must be set to public in order for us to view your photo.

If your photo is chosen, you will receive a reply to your post from our account asking for your permission to publish your photo. Please reply with the hashtag ‘#makemeasaint’ to give your permission and agree to this Privacy Policy (a link to which will be provided to you in our reply to your post).Your social media account name will be displayed alongside your photo.

You will retain legal ownership of any rights you own (including copyright) in any photo you upload. However, by replying ‘#makemeasaint’ you grant Where Saints Go a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo in the manner set out below.

We may also use your photo on our webpages, including Where Saints Go social media and website product pages, as well as in editorial and advertising content.

In addition, by replying ‘#makemeasaint’ you also grant Where Saints Go the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of your photo.

Where Saints Go will choose and publish uploaded photos at its absolute discretion. For the avoidance of doubt, Where Saints Go is under no obligation to use any of the photos uploaded.

 

General usage terms

By replying ‘#makemeasaint’, you warrant and represent that you; (i) own all rights (including copyright) in the photo uploaded or, if the photo is subject to third party rights, you have all required licenses, rights, consents and/or permissions to publish the photo and grant the licence described above to Where Saints Go, and (ii); are over the age of 18.

To the extent permitted by law, you also agree to waive any moral rights you may own in relation to any photos uploaded.

Where Saints Go may use, edit, alter, reproduce, translate, publish, or create derivative works from any photo uploaded at Where Saints Go's sole discretion.

Photo Content Guidelines

We absolutely adore showing off your spectacular snaps of our products. However, we do have a few house rules which we respectfully ask everyone abides by, for the purposes of privacy and to prevent any illegal action, however unintentional they may be. This is to help keep you all safe online, as we have your best interests, security and privacy at heart.

All uploaded photos are moderated by Where Saints Go. We will not select for publication photos that contain any of the following content:

Copyrighted and/or trademarked material: Please do not upload any photos or other content that infringes or may infringe the rights (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of books, photos/videos of TV or film scenes).

Abusive imagery: Do not upload any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or of a bullying nature.

Impersonation: use non-offensive usernames only, and do not impersonate any other person.

Private & confidential: Please do not upload anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details or anything distinctive that a particular individual is known for).

People/facial recognition: Please do not upload photos that contain people within the image, whether or not their face can be seen. This includes pictures of people within the photograph (e.g. a photograph within a photo frame on a desk).

Comments: Make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company.

Links: Please do not link to any media or executable file with your photos or submissions.

 

What Happens If I Have a Complaint About a Photo or Want a Photo Removed?

If you believe that an uploaded photo on our webpages is inappropriate, offensive or is violating someobody’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending an email to support@wheresaintsgo.co.uk.

We reserve the right to remove the photos from our social media, website or marketing materials at any time, for any reason.

 

Third party websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of any third party websites.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@wheresaintsgo.co.uk

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